Privacy Policy
Last updated: Mar 2, 2026
1. Who We Are
This Privacy Policy explains how Professional Tickets S.L. collects and processes personal data on the Protickets platform.
2. Data We Collect
We may collect:
- Technical usage data (IP, browser, device, timestamps).
- Account data (name, email, authentication details).
- Search and referral data related to ticket discovery.
- Support communication data.
- Email addresses submitted on notify-me forms, used to send ticket, price and availability alerts (including follow-up emails about those alerts). You can unsubscribe from a team's alerts in any email we send. We do not sell your email address.
3. Why We Process Data
We process personal data to:
- Operate and secure the platform.
- Provide account features.
- Improve product quality and performance.
- Support referral attribution to third-party sellers.
- Comply with legal obligations.
4. Legal Bases
Depending on the case, processing relies on one or more of the following:
- Performance of a contract.
- Legitimate interest.
- Consent (where required).
- Legal obligation.
5. Sharing Data
We may share data with:
- Third-party sellers when you are referred to their websites.
- Service providers acting on our instructions.
- Authorities where disclosure is legally required.
6. International Transfers
Where data is transferred outside the EEA, we apply legally recognized safeguards such as adequacy decisions or Standard Contractual Clauses.
7. Your Rights
If applicable law grants you rights, you may request access, correction, deletion, restriction, portability, or object to processing.
You may contact us at [email protected].
8. Retention and Security
We retain data only as long as necessary and apply technical and organizational safeguards to protect personal data.
9. Policy Changes
We may update this policy periodically. The latest version is indicated by the Last Updated date.
You should also review our Terms and Conditions.